All orders are delivered between 6-15 days. After your order will be processed, you will receive an email with tracking number.
All changes, cancellations should be made within 24 hours. After that, all sales are subject to 100% Money Back Guarantee. If you are not happy with your order, please contact us for the return process.
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.
Items Lost in Transit
Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.
Lost or Stolen Packages
Rumi Cosmetiques is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
Upon inquiry, Rumi Cosmetiques will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.